Get in Touch With Us
Got a question about one of the bonuses we cover, spotted something that needs updating, or just want to tell us what we got right or wrong? This page explains how to get a message to us and what happens once it lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel we offer. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days, though enquiries tied to a specific offer or a time-sensitive correction sometimes need an extra day while we verify the detail with the operator.
A short note on what you're asking about helps us route the message properly. If it concerns a specific casino from our rankings — say, a question about how the wagering requirements on the Raging Bull welcome offer work, or why Uptown Aces sits where it does in our list — naming the brand up front means we can answer faster and more precisely.
What We Can Help With
- Bonus and offer questions — If a headline offer such as a deposit match or free spins package is unclear, or you want to know how a term applies before you claim it, ask us before you sign up rather than after.
- Corrections — Editorial ratings, bonus terms and licensing details change. If you've noticed something on the site that looks outdated, tell us and we'll check it against the current source.
- Content suggestions — If there's a payment method, game category or state-specific rule you'd like us to cover in more depth, we're glad to hear it.
- Site feedback — Anything from a broken link to a comment on how a page reads is useful to us.
- Responsible gambling concerns — If you or someone you know is finding it hard to keep gambling under control, say so in your message and we'll point you towards state and national support services.
What We Can't Do From This Page
We're an independent comparison resource, not a casino operator. That means we can't process deposits, withdrawals, account verification (KYC) or bonus claims — those all have to go through the casino's own support team once you've signed up. If you're having trouble withdrawing funds, verifying your identity, or accessing a bonus you believe you qualify for, contact the casino directly through the support channel listed on its own site; our team has no access to individual player accounts and can't intervene in a dispute.
Likewise, this page isn't the right place for account recovery, password resets or billing issues tied to a specific casino — those requests need to go to the operator in question.
Before You Write to Us About a Bonus
A lot of the questions we get are answered by reading the bonus terms attached to an offer before claiming it. Wagering requirements, maximum cashout limits, eligible games and expiry windows all vary between operators, and they're usually listed on the casino's own promotions page. If you've read the terms and still have a question we haven't covered, that's exactly the kind of message we want.
If you're weighing up options beyond our main US rankings — for example checking out coverage aimed at UK players outside the GamStop scheme — you can find that on our Trusted Non GamStop Casinos UK page.
How We Handle Your Message
Every email is read by a person, not an automated system. We don't use canned replies as a substitute for actually addressing what you asked. If your question requires us to double-check something with an operator or re-verify a fact against a licensing register, we'll say so and follow up once we have an answer rather than guessing.
We take accuracy seriously across every page on this site, and reader feedback is one of the main ways errors get caught. If something we've published affected a decision you made — good or bad — we'd rather know about it than not.